Services
For Small, Mid-size, and Solopreneur Businesses
Customer Experience Design: The key to sales and retention
I align your business with what customers need and expect.
Empathize: How do customers currently experience your business, services, and products?
A tailored evaluation that delivers insights and ready-to-implement recommendations based on your customers’ experience, staff perspectives, and your business goals.
Improve: Make changes that both you and your customers want.
Processes, information, and journeys for better customer experience, based on your business context and needs.
Sustain: Ensure a return on your investment in excellent customer experience.
Biweekly, monthly, or quarterly coaching as you grow and sustain your business through customer experience improvements.
Customer Data and Insights: Data-driven business decisions
I build your business’ capacity to leverage customer data for sales and retention.
Assess: How does your business gather and use customer data, and what data you actually need?
A tailored assessment that delivers insights and ready-to-implement recommendations based on your current processes and use of customer data.
Design: Effectively gather and use customer data.
Tools, templates, and processes for managing data to measure and plan for customer experience, based on your business context and needs.
Support: Ensure a return on your investment in customer data practices for your business.
Biweekly, monthly, or quarterly coaching as you continue building your use of customer data for insights and strategy.
Business Strategy: Your vision and action plan
Your business needs a strategy that honors your authenticity and capacity for greatness. With a clear view of the future, you will more likely succeed with tangible directions and specific actions that are tailored to your creative and practical vision. On a deeper level, you - the business owner - deserve to be cared for and supported in this evolution.
When is it time to create a strategic vision? Perhaps one or more of the following resonate with you:
>>> Feeling super energized and ready for the next thing, but have a million ideas or directions.
>>> Seeing an opportunity, but not sure how to approach it authentically or profitably.
>>> Ready to level up your business processes and leadership.
This service is typically provided as a two-day retreat/workshop.
Groundwork: What is the current context of your business - and what’s motivating a change?
A walk-through of your current business experience, challenges, opportunities, and capacity to tell the story of your business to-date and where it may lead to next.
Envision: What will be in place because of the changes you make today?
A facilitated workshop to develop a practical vision that is ambitious and authentic to you and your business.
Strategize: What substantial actions will lead you to your future?
A facilitated workshop to develop a strategic plan with action steps - a clear, tangible path to business growth and leveling up your success.
While our work together is customized and priced within your budget, here’s what to expect for estimated service costs based on business size:
DIY: Individual coaching and technical assistance options ranging from $500 to $1,499.
Solopreneur (1-person business): $1,500 to $8,000
Small business (2-24 people on staff): $3,000 to $18,000
Midsize business (25+ people on staff): $5,000 to $24,000